bv33 Privacy Policy
Your Data, Your Rights

Introduction & Scope

This Privacy Policy (referred to as "this Policy" or "the Policy") is published by bv33 (referred to as "bv33", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at bv33.bet. This Policy applies to all personal information collected, processed, stored, or otherwise handled by bv33 in connection with your use of the bv33 website and its associated services.

This Policy applies to all registered players, visitors who browse bv33.bet without registering an account, and any person who contacts bv33 through any channel, including email. By accessing bv33.bet or by registering a player account, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described herein.

This Policy should be read in conjunction with the bv33 Terms & Conditions and the bv33 Responsible Gaming Policy. In the event of any conflict between this Policy and those documents, this Policy governs all matters relating to personal data.

bv33 operates primarily for the Bangladesh market and is committed to maintaining data practices that are transparent, fair, and consistent with internationally recognised privacy standards. Where the term "personal data" or "personal information" is used in this Policy, it refers to any information that identifies or could reasonably be used to identify you as an individual, either on its own or in combination with other information.

Information We Collect

bv33 collects personal data in two primary ways: information you provide directly to us, and information that is collected automatically when you use the bv33 platform. The following outlines each category in detail.

Information you provide directly:

• Registration data: When you create a bv33 account, you provide your full name, date of birth, email address, phone number, and a chosen username and password.
• Identity verification (KYC) documents: To comply with our Know Your Customer obligations and prevent fraud and money laundering, bv33 may request copies of your National Identity Card (NID), passport, driver's licence, proof of address (such as a utility bill or bank statement), and proof of payment method.
• Financial information: When you make a deposit or withdrawal, we collect details of the payment method used, including your bKash or Nagad mobile number, bank account reference, or card details. Full card numbers are never stored by bv33 — card payment processing is handled by our PCI-DSS-compliant payment partners.
• Communications data: When you contact bv33 support via email or live chat, we retain records of those communications, including the content of messages and any attachments, to assist with query resolution and for quality assurance purposes.
• Responsible gaming preferences: If you set deposit limits, loss limits, cooling-off periods, or self-exclusion on your account, we record and maintain these preferences as part of your player profile.

Information collected automatically:

• Device and browser data: IP address, browser type and version, operating system, device type, screen resolution, and referring URL.
• Usage data: Pages visited on bv33.bet, time spent on each page, games played, bets placed, bet amounts, game outcomes, session duration, and navigation paths through the platform.
• Location data: General geographic location derived from your IP address (country and city level). bv33 does not collect precise GPS location data.
• Cookie data: Information stored in cookies and similar tracking technologies as described in the Cookies section of this Policy.

How We Use Your Data

bv33 uses your personal data only for legitimate, clearly defined purposes that are necessary to operate the platform, fulfil our obligations to you, and comply with applicable legal requirements. We do not use your personal data for purposes that are incompatible with those listed below.

• Account creation and management: To register your player account, verify your identity and age, maintain your account settings, and communicate important account-related information to you.
• Processing payments: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladesh bank transfer, and to maintain accurate financial records of all transactions.
• Providing gaming and betting services: To deliver the sports betting, live casino, slots, and video poker services you access on bv33, and to record and settle all bets and game results accurately.
• Fraud prevention and security: To detect and prevent fraud, money laundering, bonus abuse, account hacking, and other prohibited conduct, and to protect the integrity of the bv33 platform and the security of all players.
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, responsible gaming obligations, and any other legal or regulatory requirement applicable to bv33.
• Customer support: To respond to your queries, resolve disputes, investigate complaints, and provide assistance with your account via the support team.
• Responsible gaming: To monitor player activity for signs of problem gambling, to apply and manage the responsible gaming tools you have set on your account (deposit limits, self-exclusion, etc.), and to proactively reach out where our monitoring identifies a player who may need support.
• Platform improvement and analytics: To analyse how players use the bv33 platform, identify technical issues, optimise the user experience, and develop and improve our product and content offerings.
• Marketing communications (where you have opted in): To send you promotional emails, bonus offers, tournament notifications, and other marketing communications relating to bv33 where you have provided your explicit consent to receive such communications. You may withdraw your consent at any time by contacting [email protected].

Data Sharing & Disclosure

bv33 does not sell, rent, or trade your personal data to third-party marketers, data brokers, or any other commercial entity for their own marketing or commercial purposes. Your personal data may be shared with third parties only in the limited circumstances described below.

• Payment processors: To facilitate deposits and withdrawals, bv33 shares necessary financial transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). These providers operate under their own privacy policies and are contractually bound to use your data only to process transactions on bv33's behalf.
• Game providers: Some bv33 casino games are delivered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session tokens or anonymised player identifiers necessary to deliver their games through the bv33 platform. They do not receive your full personal profile.
• Identity verification partners: To conduct KYC checks and verify the identity documents you submit, bv33 may use third-party identity verification service providers who are contractually bound to handle your documents securely and confidentially.
• Analytics providers: bv33 uses analytics tools to understand how the platform is used. Aggregated and anonymised usage data may be processed by analytics partners. No personally identifiable data is shared with analytics providers in a form that allows individual identification.
• Legal and regulatory authorities: bv33 will disclose personal data to law enforcement agencies, financial intelligence units, or other government authorities where required to do so by applicable law, court order, or regulatory obligation. This includes disclosures required under anti-money laundering regulations.
• Business transfers: In the event that bv33 undergoes a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and your rights under this Policy will continue to apply.

Cookies & Tracking Technologies

bv33 uses cookies and similar tracking technologies (such as web beacons and local storage) on the bv33.bet website to ensure the platform functions correctly, to remember your preferences, and to understand how you and other players use the site. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

What is a cookie? A cookie is a small text file that a website places on your device (computer, smartphone, or tablet) when you visit it. Cookies allow the website to recognise your device on subsequent visits, remember your settings and preferences, and track how you interact with its content.

bv33 uses the following categories of cookies:

Managing cookies: Most web browsers allow you to control cookies through the browser settings menu. You can configure your browser to block all cookies, accept only certain types, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent core features of bv33 from working correctly. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

Data Retention

bv33 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as general guidelines:

• Active account data: Personal data associated with an active bv33 player account (identity data, contact data, financial data, and account history) is retained for the duration of the account's active status plus a minimum period of five (5) years following account closure, to meet anti-money laundering record-keeping requirements.
• KYC verification documents: Identity documents submitted for KYC verification are retained for a minimum of five (5) years following account closure or the last transaction on the account, in line with financial services record-keeping standards.
• Transaction records: Records of all deposits, withdrawals, bets, and game transactions are retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Records of customer support interactions (emails, chat logs) are retained for three (3) years from the date of the interaction for quality assurance, dispute resolution, and training purposes.
• Marketing data: Where you have opted in to marketing communications, your email address and marketing preferences are retained until you withdraw your consent or until your account is closed, whichever occurs first.
• Analytics data: Aggregated and anonymised analytics data is retained indefinitely as it cannot be used to identify individual players. Non-anonymised session and usage logs are retained for up to twelve (12) months.

When personal data is no longer required, bv33 deletes it securely using industry-standard data destruction methods. Where complete deletion is not technically possible (for example, where data has been included in database backups), bv33 ensures the data is isolated and cannot be processed further until it is permanently destroyed as part of its standard backup rotation cycle.

Data Security

bv33 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. The following security measures are in place across the bv33 platform:

• SSL/TLS encryption: All data transmitted between your device and bv33.bet is encrypted using SSL/TLS technology. The presence of the padlock icon in your browser's address bar confirms that your connection to bv33 is secure.
• Encrypted data storage: Sensitive personal data, including identity documents and financial records, is encrypted at rest using strong encryption algorithms on bv33's secure servers.
• Access controls: Access to personal data is restricted to authorised bv33 personnel who require it to perform their specific job functions. Role-based access controls and audit logs ensure that data access is monitored and limited to legitimate business needs.
• Password hashing: Player passwords are never stored in plain text. bv33 uses strong, one-way cryptographic hashing algorithms to store password data, ensuring that even bv33 staff cannot read your password.
• PCI-DSS compliance for card payments: Card payment processing on bv33 is handled by PCI-DSS-compliant payment service providers. Full card numbers are never stored on bv33's own servers.
• Regular security assessments: bv33 conducts regular internal security reviews and works with external security specialists to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data security incident that affects your personal data, bv33 has an incident response plan in place to contain the breach, assess its impact, notify affected players where required, and take corrective action as quickly as possible.

Your Privacy Rights

As a bv33 player, you have meaningful rights over the personal data we hold about you. bv33 is committed to honouring these rights promptly and without unnecessary obstruction. The following rights are available to all registered bv33 players:

• Right of access: You have the right to request a copy of all personal data that bv33 holds about you. Upon receiving a verified access request, bv33 will provide a summary of your data within a reasonable period, typically within 30 days.
• Right to rectification: If any personal data bv33 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic profile information directly within your bv33 account settings, or by contacting [email protected] for changes to verified identity data.
• Right to erasure: You may request that bv33 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (for consent-based processing), or where the data has been processed unlawfully. Note that bv33 may be required to retain certain data to comply with legal obligations — for example, transaction records required under AML regulations — and erasure requests cannot override those obligations.
• Right to restrict processing: In certain circumstances, you may request that bv33 restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing and a determination is pending.
• Right to data portability: You have the right to request that bv33 provide you with a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format, so that you can transfer it to another service provider if you wish.
• Right to object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing carried out on the basis of bv33's legitimate interests, on grounds relating to your particular situation.
• Right to withdraw consent: Where bv33 processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

To exercise any of the rights listed above, please submit a written request to [email protected] with the subject line "Privacy Rights Request". bv33 may ask you to verify your identity before acting on your request, to ensure that personal data is not disclosed to or altered by an unauthorised person. We will respond to all verified privacy rights requests within 30 days of receipt.

Children & Minors

bv33 is an online gambling platform strictly intended for adults aged 18 years and above. bv33 does not knowingly collect, process, or store personal data from any individual under the age of 18. Age verification is a mandatory step in the bv33 account registration and KYC process, and bv33 takes active steps to prevent minors from accessing the platform.

If bv33 becomes aware, through its age verification processes or through any other means, that a registered player is under the age of 18, the following actions will be taken immediately:

• The account will be suspended and access to the platform will be blocked pending investigation.
• Any real-money balance in the account will be frozen pending review.
• The account will be permanently closed following confirmation that the account holder is under 18 years of age.
• All personal data associated with the minor's account will be deleted from bv33's systems as quickly as possible, except where retention is required to satisfy legal obligations related to the investigation of the underage registration.
• Any deposits made by the minor will be returned to the original payment method used, subject to verification.

If you are a parent or guardian and you believe that a minor in your care has registered a bv33 account or has accessed the bv33 platform, please contact bv33 immediately at [email protected]. bv33 will investigate promptly and take all necessary steps to address the situation.

Updates to This Policy

bv33 reserves the right to update, amend, or replace this Privacy Policy at any time, in response to changes in applicable law, changes in our data practices, new product features, or changes to our third-party service providers. When material changes are made to this Policy, bv33 will update the "Last Updated" date shown at the top of the hero section of this page and will notify registered players via email where the changes are significant.

Continued use constitutes acceptance. Your continued use of the bv33 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using bv33 and contact [email protected] to request account closure and deletion of your personal data (subject to the retention obligations described in Section 6 of this Policy).

bv33 encourages you to review this Privacy Policy periodically so that you are always aware of how your personal data is being handled. If you have any questions about this Policy or about the way bv33 processes your personal data, please do not hesitate to contact the bv33 privacy team at any time.